Company Name: VideoVista Ltd
Website: https://videovista.co.uk
Contact Email: info@videovista.co.uk
Company Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom

1. Introduction

VideoVista Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We adhere to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information in several ways, including:

a. Information You Provide Directly

• Full Name

• Company Name

• Email Address

• Phone Number

• Billing Address

• Login Credentials (when applicable)

• Payment Information (processed via secure third-party gateways)

b. Automatically Collected Data

• IP Address

• Browser Type and Version

• Device Type and Operating System

• Pages Visited and Time Spent

• Referring URL

• Cookies and Tracking Pixels

c. Data from Third Parties

We may receive data from:

• Payment processors (e.g., Stripe, PayPal)

• Analytics tools (e.g., Google Analytics)

• Marketing platforms (e.g., Mailchimp, Meta Ads)

3. How We Use Your Information

We use your data for the following purposes:

• To deliver and manage our software solutions

• To process transactions and manage billing

• To provide technical support and customer service

• To personalize user experience

• To send important service updates

• To comply with legal obligations

• For internal analytics and reporting

• With your consent, for marketing and promotional communications

4. Legal Bases for Processing

We process your personal data on the following lawful bases:

• Consent – For marketing emails and newsletter sign-ups

• Contract – When necessary to provide our services

• Legal Obligation – For compliance with tax or regulatory laws

• Legitimate Interest – For product development, fraud prevention, and analytics

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site usage, and measure campaign effectiveness.

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

6. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service Providers – Payment processors, cloud hosting, analytics platforms

• Professional Advisors – Accountants, lawyers, compliance consultants

• Government Authorities – If required by law or in legal proceedings

• Affiliates & Partners – Only where necessary and with appropriate safeguards

All third parties are contractually required to maintain the confidentiality and security of your data.

7. International Data Transfers

Your data may be processed or stored outside the United Kingdom (e.g., in the EU or USA). In such cases, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• UK International Data Transfer Agreements (IDTAs)

• Adequacy decisions by the UK Government

8. Data Retention

We retain your personal data only for as long as necessary:

• For the purposes outlined in this policy

• To comply with legal and tax obligations

• To resolve disputes and enforce agreements

Typically, we retain customer data for up to 6 years after the end of service, unless otherwise required.

9. Data Security

We use robust technical and organizational measures to protect your data, including:

• SSL encryption

• Secure servers and firewalls

• Access control and role-based permissions

• Regular security audits and software updates

While no system is 100% secure, we strive to protect your data using industry best practices.

10. Your Data Rights (UK GDPR)

You have the right to:

• Access – Request a copy of your personal data

• Rectification – Correct inaccurate or incomplete data

• Erasure – Request deletion of your data (“Right to be Forgotten”)

• Restriction – Limit processing under certain conditions

• Objection – Object to processing based on legitimate interest or direct marketing

• Data Portability – Receive your data in a structured, machine-readable format

To exercise these rights, email us at info@videovista.co.uk. We will respond within 30 days.

11. Marketing and Communication Preferences

You can opt-in to receive marketing emails and updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not send unsolicited marketing communications without your consent.

12. Children’s Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect data from children under 18. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

13. Third-Party Links

Our website may contain links to external sites that we do not control. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting personal data.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

VideoVista Ltd
📍 2 Frederick Street, London, WC1X 0ND
📧 Email: info@videovista.co.uk
🌐 Website: https://videovista.co.uk