Company: VideoVista Ltd
Website: https://videovista.co.uk
Email: info@videovista.co.uk
Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom

1. Acceptance of Terms

By accessing or using any of the services offered by VideoVista Ltd (hereafter “we”, “us”, or “our”), including through our website, software platforms, or any affiliated services, you (“you”, “your”, or “Client”) agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must not use our services.

2. Services Offered

VideoVista Ltd provides a suite of retail software solutions, including but not limited to:

• E-commerce Integration Services

• Customer Loyalty & CRM Software

• Retail Inventory Management Systems

• Point-of-Sale (POS) Software Solutions

Additional consulting, training, customization, and support services may also be provided based on your selected plan or agreement.

3. Eligibility

To use our services, you must be:

• At least 18 years of age

• Authorized to enter into legally binding agreements on behalf of your organization

• Not prohibited from using our services under applicable law

4. Account Registration and Access

You may be required to create an account to access certain features. You agree to:

• Provide accurate, complete, and up-to-date information

• Maintain confidentiality of your login credentials

• Notify us immediately if you suspect unauthorized access

• Be responsible for all activity under your account

5. License and Restrictions

VideoVista Ltd grants you a non-exclusive, non-transferable, limited license to use our software and services during your subscription period.

You may not:

• Reverse engineer, decompile, or disassemble our software

• Reproduce or resell our services without written permission

• Use our services for any unlawful or unauthorized purpose

• Interfere with the performance or functionality of the services

6. Payments and Subscriptions

Billing Terms:

• Services are billed on a monthly or annual subscription basis as selected.

• Prices exclude applicable taxes unless otherwise stated.

• Payment is due in full upon invoice unless otherwise agreed in writing.

Late Payments:

• Overdue invoices may result in service suspension after 10 days.

• A late fee or interest may apply as permitted by law.

Refunds:

• We offer a 14-day money-back guarantee for new customers unless otherwise specified.

• No refunds are issued for unused time after cancellation.

7. Intellectual Property

All content, software, trademarks, and intellectual property related to our services are the exclusive property of VideoVista Ltd or its licensors. Your use of the services does not grant you ownership or rights beyond the limited license outlined herein.

8. Data Protection and Privacy

Your data privacy is important to us. We adhere to the UK GDPR and Data Protection Act 2018.

• We collect and use personal data as outlined in our Privacy Policy.

• You retain ownership of your data.

• We implement appropriate security measures to protect your data.

• You agree to obtain necessary consents from your customers when using our CRM and POS tools.

9. Confidentiality

Both parties agree to maintain the confidentiality of all information marked confidential or reasonably understood to be confidential, including business operations, client data, pricing, and product development.

10. Service Availability and Support

We strive to provide 99.9% uptime and professional customer support.

• Scheduled maintenance may occur with prior notice.

• Emergency maintenance may happen without prior notice.

• Support is available via email and chat during business hours.

11. Warranties and Disclaimers

• Our services are provided “as is” and “as available”.

• We do not guarantee that our software will be error-free or uninterrupted.

• We disclaim all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, VideoVista Ltd shall not be liable for:

• Any indirect, incidental, consequential, or special damages

• Loss of profits, data, or business opportunity

• Any claims exceeding the total amount paid by you to us in the past 12 months

13. Indemnification

You agree to indemnify and hold harmless VideoVista Ltd, its directors, employees, and affiliates from any claims, losses, damages, liabilities, and expenses arising out of your use of the services, breach of these terms, or violation of law.

14. Termination

We reserve the right to suspend or terminate your access to the services if you:

• Violate these Terms and Conditions

• Fail to make timely payments

• Misuse or abuse our services

You may cancel your subscription at any time, effective at the end of your billing cycle.

15. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, natural disasters, power outages, or internet service disruption.

16. Modifications to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately. Continued use of our services after such updates constitutes your agreement to the revised terms.

17. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, UK.

18. Contact Information

If you have any questions regarding these Terms, you may contact us at:
📧 Email: info@videovista.co.uk
🌐 Website: https://videovista.co.uk